FAQ

Does St Luke's provide Home Care in your area?

St Luke's provides Home Care Packages throughout the Sydney Metro area, including the Eastern Suburbs, City, Inner West and Lower North Shore. However, our carers are from all over Sydney and, depending on individual circumstances, we may be able to arrange for carers to visit you at your home outside of these areas. Private Home Care is available Sydney-wide.

Please contact us on (02) 9356 0305 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.

How do you apply for a Home Care Package?

Firstly you will need to contact My Aged Care’s contact centre to arrange for an assessment. They will start by asking for some details about your situation and register you in the My Aged Care system. From this they will arrange for a member of the Aged Care Assessment Team (ACAT) to contact you to arrange an assessment at your home. This assessment is funded by the Australian Government and you will not be charged. Please contact My Aged Care for further information in organising an assessment, call 1800 200 422 or visit www.myagedcare.gov.au

How does the assessment work?

The Aged Care Assessment Team (ACAT) will contact you to arrange an assessment to guage your care needs. You may like to ask a family member, friend or carer to be present during your assessment. With your approval, your doctor may tell the assessment team member about your medical history. The assessment team will ask you a number of questions during the interview which are designed to help them work out the best care for you.

What kind of aged care do you need?

The My Aged Care contact centre, and subsequently the Aged Care Assessment Team (ACAT), will assess your needs and be able to provide you with any additional information you might need. Prior to meeting with them, it may be helpful to have a think about what areas you would like help with, such as showering and shopping. 

They will establish what package of care you could be approved for. These range from Home Care Package Level 1 (minimal intervention) to Level 4 (higher and complex needs), through to respite or residential care. You will receive confirmation of the approved level in the post shortly afterwards and then await further confirmation of when the funds for this package will be assigned to you.

What about your assessment results?

Assessment by the members of your Aged Care Assessment Team (ACAT) is the key to you receiving an Australian Government subsidy for the cost of your aged care. They will discuss with you whether you need community help to continue living at home, or if your needs would be better met in an aged care home.

At the end of the assessment, they will explain which level of care they believe would best suit your needs, which will be confirmed in writing. If you have been approved, you will be placed on My Aged Care's national waiting list for Home Care Packages. Once you reach the top of the waiting list, you will be advised by mail that you have been assigned a package.

Simply contact St Luke's with your the reference code supplied in their letter so that we can then start planning your care with us.

We can be contacted by phone, on (02) 9380 2703, by email at This email address is being protected from spambots. You need JavaScript enabled to view it., by filling out our online form, or by mail at St Luke's Home Care, 18 Roslyn St, Potts Point 2011.

If you are not eligible for government subsidised home care, St Luke’s Private Home Care is a self-funded option which requires no government or income assessments. Call (02) 9356 0305 or visit Private Home Care for more information.

Will Home Care be immediately available for you?

St Luke's Home Care does not have a waiting list. However, My Aged Care has their own national waiting list for Home Care Packages. This means that you may have to wait for a package at your assessed level to become available before you can start receiving care. As soon as you are assigned a package by My Aged Care, you can contact St Luke's Home Care and we will begin organising your personalised care plan.

You do not need to wait to access Private Home Care. Simply contact St Luke's Home Care to begin accessing our extensive range of services.

What does Home Care cost?

For those on a Home Care Package, the government allocates a fixed amount to your budget. There may also be a fee you are required to contribute called the income-tested care fee. This fee may differ based on the results of an income assessment by the Department of Human Services.

Fees for Private Home Care are agreed at the commencement of the service. The fee needs to be paid to St Luke's each month, not directly to the carer. To make things simpler, payment by bank direct debit is arranged.

Can you take leave from the program without losing entitlement?

Yes, this can be arranged according to program guidelines.

How many hours a day and how many days a week will I have help?

For those on a Home Care Package, the number of hours of help you will receive a week is dependent on the budget allocated to you, and the contributions you make. Those on level 4 packages usually receive up to twelve hours per week, where as those on level 2 packages usually have funding for four hours per week.

With Private Home Care, the number of hours is entirely up to you.

Do you choose the days and times that the carer comes to your home?

We will do everything we can to fit in with what is convenient for you and also strive to maintain the same, consistent carers from week to week, so there is minimal 'chopping and changing' of times and familiar faces.

Who are St Luke's carers?

We employ over 60 of our own carers, providing a wide range of males and females of varying ages so that we can do our best to accommodate any preferences you may have. Our carers are appropriately trained, receive ongoing education and have security checks undertaken prior to and during employment. You will also be allocated a dedicated Case Manager who will have regular contact with you to ensure that your changing needs are always met.

What sort of help can you expect?

St Luke’s can provide help in a number of areas, such as personal care, transport, medication management, shopping, gardening, home maintenance, housework, companionship and social outings. We also specialise in a range of allied health services, including physiotherapy, speech therapy, podiatry and occupational therapy, as well as nursing care, all of which can be provided to you directly in your home. Your package funds can be used for these services where applicable, thus making the help even more accessible.

What respite is available for carers?

At St Luke’s we offer home based flexible respite programs for those who are caring for someone who has been diagnosed with dementia or is frail. We can provide one-to-one care on a weekly basis to provide the carer with respite. This can be in the form of in-home or community access, or a combination of both.

If you have more questions or would like more information, please don't hesitate to contact us on (02) 9356 0305 or email This email address is being protected from spambots. You need JavaScript enabled to view it..