FAQ

Does St Luke's provide Home Care in your area?

St Luke's provides Home Care Packages throughout the Sydney Metro area, including the Eastern Suburbs, City, Inner West and Lower North Shore. However, our carers are from all over Sydney and, depending on individual circumstances, we may be able to arrange for carers to visit you at your home outside of these areas. Private Home Care is available Sydney wide.

Please contact us on (02) 9356 0305 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.

How do you apply for a Home Care Package?

First you will need an Aged Care Assessment Team (ACAT) - for assistance through a Home Care Package (HCP), or, a team from the Regional Assessment Service (RAS) - for assistance through the Commonwealth Home Support Programme (CHSP) - to assess your health and circumstances to confirm your needs. This team of health professionals will review your circumstances to assess the exact kind of care required. This assessment is funded by the Australian Government and you will not be charged. Please contact My Aged Care for further information in organising an assessment, call 1800 200 422 or visit www.myagedcare.gov.au

How does the assessment work?

The My Aged Care contact centre will take your details and guage your care needs. You may like to ask a family member, friend or carer to be present during your assessment. With your approval, your doctor may tell the assessment team member about your medical history. The assessment team will ask you a number of questions during the interview which are designed to help them work out the best care for you. They may then refer a qualified assessor to meet you and establish the level of support necessary.

What kind of aged care do you need?

The My Aged Care contact centre, and subsequently the assessment team, will assess your needs and be able to provide you with any additional information you might need. Prior to meeting with them, it may be helpful to have a think about what areas you would like help with, such as showering and shopping. 

They may also advise you whether you are eligible for Australian Government subsidised care. Finally, they will establish what package of care you could be approved for. These range from HCP Level 1 (minimal intervention) to Level 4 (higher and complex needs), through to respite or residential care.

What about your assessment results?

Assessment by the members of your Aged Care Assessment Team is the key to you receiving an Australian Government subsidy for the cost of your aged care. They will discuss with you whether you need community help to continue living at home, or if your needs would be better met in an aged care home. They will also discuss whether you need low or high level care.

At the end of the interview, they will explain your assessment results which will be confirmed in writing. If you are eligible, you will go on My Aged Care's national waiting list for packages. Once a package at your assessed level becomes available, you will receive a letter that will contain a reference code.

Simply contact St Luke's with your reference code to make an application and fax us your assessment form on (02) 9380 2703, email it to This email address is being protected from spambots. You need JavaScript enabled to view it., or mail it to us at St Luke's Home Care, 18 Roslyn St, Potts Point 2011.

If you are ineligible for government subsidised home care, St Luke’s Private Home Care is a self-funded option which requires no government or income assessments. Call (02) 9356 0495 or visit Private Home Care for more information.

Will Home Care be immediately available for you?

St Luke's Home Care does not have a waiting list. However, My Aged Care has their own national waiting list for Home Care Packages. This means that you may have to wait for a package at your assessed level to become available before you can start receiving care. As soon as you are allocated a package, you can contact St Luke's Home Care and we will begin organising your personalised care plan.

You do not need to wait to access Private Home Care. Simply contact St Luke's Home Care to begin accessing our extensive range of services.

What does Home Care cost?

For those on a Home Care Package, the government allocates a fixed amount to your budget. There may also be a fee you are required to contribute called the income-tested care fee. This fee may differ based on the results of an income assessment by the Department of Human Services.

Fees for Private Home Care are agreed at the commencement of the service. The fee needs to be paid to St Luke's each month, not directly to the carer. To make things simpler, payment by bank direct debit is arranged.

What about parking?

You will need to make arrangements with your carers so that they are able to park and have access to your home. You may need to make access arrangements with your carer if you live in a restricted unit block, or reimburse them if there is a cost to park during their visit.

Can you take leave from the program without losing entitlement?

Yes, this can be arranged according to program guidelines.

How many hours a day and how many days a week will I have help?

For those on a Home Care Package, the number of hours of help you will receive a week is dependent on the budget allocated to you, and the contributions you make. Those on level 4 packages usually receive up to eight hours per week, where as those on level 2 packages usually have funding for four hours per week.

With Private Home Care, the amount of hours is entirely up to you.

Do you choose the days and times that the carer comes to your home?

We will do everything we can to fit in with what is convenient for you but obviously we have to take into account the carer's availability also. We also try and keep your carers consistent as much as possible.

Who are St Luke's carers?

We have a wide range of male and female carers of varying ages and will do our best to accommodate any preferences you may have. Our carers are appropriately trained, receive ongoing education, and a security check is undertaken prior to employment. You will also have regular contact with your Case Manager and we can arrange family conferences if ever they are required.

What sort of help can you expect?

St Luke’s can provide help in a number of areas, such as personal care, transport, medication management, shopping, gardening, home maintenance, housework, companionship, social outings and allied health.

What respite is available for carers?

At St Luke’s we offer home based flexible respite programs for those who are caring for someone who has been diagnosed with dementia or is frail. We can provide one-to-one care on a weekly basis to provide the carer with respite. This can be in the form of in-home or community access, or a combination of both.

If you have more questions or would like more information, please don't hesitate to contact us on (02) 9356 0305 or email This email address is being protected from spambots. You need JavaScript enabled to view it..